SUPPORT POLICY

At CBR SCRIPT, we understand the importance of providing efficient and reliable customer support. This policy outlines our commitments and practices regarding customer support.

1. SUPPORT CHANNELS

1.1 Social Media:

• We provide support through our social media channels, including Twitter and Instagram. Contact us [@CBRScript] for assistance.

1.2 Email:

• For more detailed inquiries, you can reach us by email at [support@cbrscript.com]. We will respond within 24 hours.

2. BUSINESS HOURS

2.1 Standard Hours:

• Our standard business hours are 24/7; we are always online. However, during peak times, we may request a few hours for a response.

2.2 United States Time Zone:

• We consider the United States time zone to provide more efficient support. Our responses will align with U.S. business hours.

3. RESPONSE TIME

3.1 Standard Response Time:

• We commit to responding to inquiries and support requests within 12 hours.

3.2 Issue Complexity:

• The resolution time may vary based on the complexity of the issue. We will provide regular updates on the status of your support request.

4. SUPPORT QUALITY

4.1 Professionalism:

• Our support team is trained to provide professional and courteous assistance, aiming for customer satisfaction.

4.2 User Feedback:

• We value your feedback. After the completion of support, we will seek your opinion to continually improve our services.

By choosing CBR SCRIPT, you can rely on our commitment to providing high-quality support. We reserve the right to update this policy periodically to better serve you. Thank you for trusting in our services.